Refund policy

At BLE KART, your satisfaction is our top priority. We strive to deliver quality, useful, and trending products that you'll love. If you're not completely satisfied with your purchase, we're here to help.

📦 Returns

Placing fake Cash on Delivery (COD) orders is a punishable offence and may lead to account blacklisting, civil recovery, and legal action under applicable laws.

  • Products purchased during special sales or promotional offers may not be eligible for return.

  • Return requests must be raised within 12 hours of receiving the product.

  • Items must be unused, in their original packaging, and in resalable condition.

  • For damaged, defective, or incorrect items, an unboxing video recorded from start to finish is mandatory for verification.

  • Personal care products, used electronics, and products marked Non-Returnable cannot be returned.

  • Returns will not be accepted for reasons such as change of mind, personal preference, or convenience after the order has been placed or delivered in good condition.

To request a return, email us at blekartcontact@gmail.com with:

  • Your Order Number

  • Complete Unboxing Video

  • Reason for Return

💸 Refunds

Once your returned item is received and inspected, we will notify you via email.

  • Approved refunds are processed within 5–7 business days.

  • Refunds for prepaid orders will be credited to the original payment method wherever applicable.

  • COD order refunds will be processed via UPI or Bank Transfer after receiving the required payment details.

  • In certain cases, prepaid order cancellation requests may be eligible for Store Credit after deducting applicable payment processing charges.

  • Partial advance payments made for COD orders are generally non-refundable if the order is cancelled by the customer.

  • Refund requests for successfully processed prepaid orders may not be eligible once the order has entered processing or shipping.

🔁 Replacements

If you receive a damaged, defective, or incorrect product, BLE KART will gladly arrange a replacement after verification.

A complete start-to-end unboxing video is required for all replacement requests.

🏷️ Store Credit Policy

Store Credit issued by BLE KART is subject to the following conditions:

  • Store Credit is valid for 90 days from the date of issue.

  • Expired Store Credit cannot be reactivated.

  • Store Credit may be applicable only for eligible purchases as determined by BLE KART.

  • Store Credit is non-transferable and linked to the customer's registered email address.

  • Store Credit cannot be exchanged for cash, bank transfer, or UPI.

  • To redeem Store Credit, email blekartcontact@gmail.com using your registered email address along with your order number.

  • Shipping or re-shipping charges, where applicable, may be charged separately.

🚚 Return to Origin (RTO) Policy

RTO (Return to Origin) occurs when a shipment is returned due to customer-related reasons, including:

  • Incorrect or incomplete delivery address

  • Customer unavailable during delivery attempts

  • Order refused at delivery

  • Repeated delivery rescheduling

  • Any other customer-side delivery issue

If an order is returned due to these reasons:

  • Contact us at blekartcontact@gmail.com with your Order Number.

  • A re-shipping fee will be applicable before dispatching the order again.

  • Refunds are generally not available for customer-caused RTO cases.

  • Eligible customers may receive Store Credit after deducting applicable shipping and handling charges.

  • Re-shipping will begin only after the applicable charges have been paid.

⚠️ Policy Updates

BLE KART reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Updated policies will be published on this page with the revised effective date.

📞 Contact Us

For any return, refund, or replacement assistance, please contact us:

BLE KART

📧 Email: blekartcontact@gmail.com

📱 WhatsApp: +91 9953590724

Founder: Saifullah Rahmani